RERA Complaint Filing in India empowers homebuyers and allottees to seek timely justice against builders or promoters for delays, false promises, project deviations, or unfair practices. Introduced under the Real Estate (Regulation and Development) Act, 2016, RERA provides a transparent, fast-track dispute resolution mechanism.
In this Saving Mantra guide, we explain what RERA complaint filing is and the step-by-step process to file a RERA complaint in India, including eligibility, documents, and expected outcomes.
What is RERA Complaint Filing?
RERA complaint filing is the legal process through which an aggrieved buyer, allottee, or association approaches the State RERA Authority to report violations by a builder, developer, or promoter. The authority has powers to impose penalties, order refunds, award interest/compensation, and enforce project compliance.
Who Can File a RERA Complaint?
- Homebuyers / allottees
- Plot or apartment purchasers
- Associations of allottees
- Any person affected by RERA violations
Grounds for Filing a RERA Complaint
A complaint can be filed for issues such as:
- Delay in project completion or possession
- False or misleading advertisements
- Deviation from sanctioned plans
- Non-registration of project under RERA
- Unfair clauses in agreement for sale
- Poor construction quality
- Non-refund of booking amount
- Violation of RERA norms
Benefits of Filing a RERA Complaint
- Faster dispute resolution compared to courts
- Transparency and accountability of builders
- Refund with interest or compensation
- Penalties imposed on defaulting promoters
- Legal protection for homebuyers
- Online filing and tracking in most states
Step-by-Step Process for RERA Complaint Filing in India
Step 1: Identify the Appropriate State RERA Authority
RERA is state-specific. File the complaint with the RERA authority where the project is located.
Step 2: Register on State RERA Portal
Create a user account on the respective State RERA website using email ID and mobile number.
Step 3: Choose Complaint Type
Select the relevant option such as:
- Complaint against promoter
- Complaint against agent
- Compensation claim
Step 4: Fill RERA Complaint Form
Provide details including:
- Complainant details
- Project and promoter details
- Nature of complaint
- Relief sought (refund, possession, interest, compensation)
Step 5: Upload Supporting Documents
Attach all relevant documents to support your claim.
Step 6: Pay RERA Complaint Fee
Pay the prescribed RERA complaint filing fee, which varies from state to state.
Step 7: Submit Complaint Online
After submission, an acknowledgement number is generated for tracking.
Step 8: Hearing and Proceedings
RERA may issue notice to the builder and conduct hearings. Both parties present arguments and evidence.
Step 9: Order by RERA Authority
The authority passes an order directing refund, possession, interest, penalty, or other reliefs as deemed fit.
Documents Required for RERA Complaint Filing
- Agreement for Sale
- Allotment letter / booking receipt
- Payment receipts
- Builder-buyer correspondence
- Project details and RERA registration number
- Identity proof of complainant
Timeline for RERA Complaint Resolution
RERA aims to resolve complaints within 60 days, though timelines may vary depending on case complexity and state authority workload.
Remedies Available Under RERA
- Refund of amount paid with interest
- Interest for delayed possession
- Compensation for losses
- Penalties on builder
- Directions for project compliance
Why Choose Saving Mantra for RERA Complaint Filing?
- Expert guidance on RERA laws and remedies
- Accurate drafting and filing of complaints
- State-wise RERA process knowledge
- Transparent and affordable pricing
- End-to-end support including hearings
Conclusion
RERA Complaint Filing in India is a powerful legal remedy for homebuyers facing builder misconduct or project delays. By following the correct step-by-step RERA complaint filing process, aggrieved buyers can protect their rights and seek timely justice. Saving Mantra ensures a smooth, compliant, and professionally handled RERA complaint filing experience.
Disclaimer
The information provided in this blog is for general informational purposes only and does not constitute legal advice. RERA rules, complaint fees, and procedures vary by state and may change from time to time. Readers are advised to consult qualified professionals before filing a RERA complaint or taking legal action.